Problem

A Seattle Church is using the ClickShare device from Barco as one of many devices to stream Sunday services via Zoom. All audio for the stream was going through the ClickShare device. Many times the ClickShare connection between computer and base unit would drop or degrade. The connection was via wifi between the base unit and the computer-side unit.

Solution

After examination, the base unit that was behind the big TV in the front of the sanctuary was placed on top to eliminate a connection barrier. However, this did not fully resolve the problem. Degradation and connection drops continued. Further examination found a source of RF interference. Once that source was removed the connection is now reliable.