A Buckley, WA customer’s Comcast Internet connection frequently goes down — and almost always when needed — during late-night work.


After assessing the situation, including customer’s finances, a low-cost backup alternative was identified and implemented. This included selection of a (wireless) Internet Service Provider and selection of appropriate hardware for the home office network. From the customer: “My [Comcast] Internet access failed at 01:50 this morning. I switched to the backup you recommended and downloaded 4.0GB until 02:39. Xfinity was still down when I went to bed. Thank you for the backup plan, it worked great.”