Customer had paid for a virtual conference that included free access to the conference videos. However, the conference organizers were using a platform not conducive for download. And, the organizers had a hard time getting the videos, taking about 9 months to obtain them. Rather than put the videos on the organizer’s own website, the videos were put on Youtube with an unlisted link. The customer wanted the ability to play the videos without streaming (meaning no Internet connection), such as when in a plane. The customer wanted a way to download the videos, which he had a right to via the conference purchase.


The customer was provided a few options with a strong recommendation for a specific program that installs on Windows. Customer was able to easily and quickly download the videos for non-streaming playback. Each video was about one hour long.