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WiFi Printer Not Connected to Network

Problem:

Broadview resident with home office and WiFi printer one day could not print because printer lost connection to network.

Solution:

Examination determined the correct password was being used. After examining the router, changed a WiFi encryption setting and printer reconnected and all was good.

FM Radio Station Network Issues

Problem:

A new Seattle FM radio station needed several network jobs done, including:
a) Get two high-end automation computers on the Internet — but isolated from other computers in the station — so manufacturer could have remote control for troubleshooting and tutorials;
b) Move access point
c) Identify problem with voice messages not being sent via email from the VoIP phone system.

Solution:

a) Installed and configured new, additional router to accommodate the two automation machines so those machines were on separate LAN from other station computers; tested with manufacturer that remote support connection worked;
b) Relocated cloud-based access point to more optimal position based on actual usage locations by staff and visitors
c) Determined that messages were being sent and that the email delivery of voice messages was within the organization’s own mail service, not in the VoIP service. Set up an intermediary account on different service that 1) allowed easier visual checks that email with voice messages were being sent and 2) forwarded the messages on to the intended email account. The setup allows a middle set to see if messages are being sent and also as a backup.

Solving Google WiFi Mesh Problem

Problem:

Seattle penthouse resident complained that his Google WiFi mesh system was not working right. He was still experiencing dead spots throughout the unit.

Solution:

Examination of the site and the units revealed two problems: 1) units were not optimally placed and 2) at least one of the mesh units was not a part of the mesh.

Units were repositioned for better radio connections and reconfigured to insure all units were a part of the mesh.

Track Down Internet Connection Issue in Small Business

Problem:

Seattle small business was experiencing no Internet connection via Comcast on some devices.

Solution:

Checked various devices along path to Internet to isolate problem. Discovered the Comcast router had lost connection to the Comcast DNS (domain name servers) through no fault of the small business. Corrected problem by reconfiguring Comcast modem to connect to DNS.

Dual Office VoIP Phone Setup

Problem:

Seattle attorney establishing an additional presence on the Pacific coast near Ocean Shores, WA., wanted phones in Seattle and coast to work the same with same numbers, same voice mail.

Solution:

Phone numbers were moved to a VoIP service, ring groups set up for each number, and then VoIP adapters connected to the numbers in the VoIP service. Result: Calls to business and personal numbers ring in both places at once. Voice mails are accessible by email and by phone. Calls out show only the existing, established phone numbers, wether call originates from coast or Seattle.

Set up Windows 10 Laptop with Printer

Problem:

Lynnwood customer purchased new Windows 10 Dell laptop. Wanted someone to do the entire setup that included initial configuration of Windows, updates, driver installations, including printer.

Solution:

Unboxed computer and worked through the first-time Windows 10 questions for initial configuration. Got and installed updates to Dell hardware and Windows 10 operating system. Set up shortcuts to various websites frequently visited for ease of use. Installed printer driver and software.

Networking for Onkyo TX-8160 amp with Internet Radio

Problem:

Seattle Maple Leaf Customer owned an Onkyo TX-8160 amplifier with built-in Internet radio. Customer could not get device connected to network and therefore was unable to use Internet radio.

Solution:

Found manual on the Internet, then began working through the various steps to set up a WiFi connection into owner’s Local Area Network (LAN) — filling in the steps missing from the manual. Then, configured the device to use the integrated Tunein app. Set up remote and local Internet stations for one-button favorites.

VoIP Phones with Menu Options

Problem:

Small business wanted low-cost VoIP phone service with two Cisco VoIP phones combined with a simple menu system.

Solution:

Put the main number into a low-cost, but extremely reliable VoIP service. Cost per month: about $3.00 basic phone cost (including E911), plus $0.01/minute or less. Cost includes the menu system that uses custom recordings, for four options:

Press 1 for Manager
Press 2 for Office
Press 3 for recorded information
Press 4 to leave comments

Manager option rings two VoIP phones and manager cell phone at same time.

Voice mail is delivered as audio file attached to email.