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Bad computer connection in Broadview, Seattle

Problem

Computer connection via WiFi was slow and at times dropping. Bad WiFi was suspected.

Solution

An analysis of the network and computer revealed that the computer was sharing the same LAN IP number as another computer on the same network. The computer was reconfigured to acquire a LAN IP number via DHCP (rather than the static IP it was set to). Once the computer was reconfigured and rebooted, WiFi connection became stable and speed went back to normal.

Install Canon Color imageCLASS MF632Cdw printer in home office

Problem

Home office was using an inexpensive Epson Inkjet printer that had continuing problems.

Solution

Assisted client in evaluating and choosing more reliable laser printer. Client ultimately decided to get Canon Color imageCLASS MF632Cdw printer. Once printer was on site, did full unpackaging, setup, and configuration.

Examine New Location for Seattle Organization and Provide Suggestions

Problem

Advocacy organization was considering a move to a new location. The organization wanted to know a) networking options and b) phone options.

Solution

An on-site visit established a slow-speed WiFi provided by building management. Ethernet cable provided about eight times more speed. Hardware suggestions were provided to take advantage of the faster ethernet connection. The organization was paying about $110/month for phone service. By switching to a VoIP provider, the organization is going to reduce the monthly bill to $5 or less per month. Help was provided for porting the number and then configuring the VoIP service.

WordPress migration from WordPress.com to self-hosted

Problem:

Customer had blog on the free wordpress.com site using a subdomain that was the destination for a domain forward. Customer wanted add his own monetization (instead of the ads wordpress.com added) and this required a move to a self-hosted site.

Solution:

Researched hosting options, set up hosting account, changed DNS in registrar for domain hosting, added SSL certificate, created databases, installed WordPress, exported content from wordpress.com, imported content to self-hosted site. Verified all was working.

Moving Email from Network Solutions to Google G Suite

Problem:

Shoreline resident was unhappy with the email service provided by Network Solutions for his custom domain.

Solution:

Because the user already had a Google gmail account that was working well, using the email service available in Google G Suite made sense. A two-step process was implemented: move the domain into the Google Domains registrar and then signup for G Suite and setup the custom-domain email. As a part of the process provided the customer with narrated step-by-step procedures to create the custom email.

Boot to Alternative Operating Systems

Problem:

Customer wanted to insure the safety of his Windows 10 machine while conducting certain (legal) activities on the web. Some research would potentially expose a computer to viruses and malware.

Solution:

Two methods were implemented for the customer:

1. A bootable USB stick was created that allowed the customer to boot into a light-weight Linux operating system. This took the Windows 10 operating system completely out of the picture, preserving Windows 10 for his personal use.

2. Virtual machines were installed using Windows 10 as the host. This allowed the customer access to Windows 10 simultenously with the virtual machines and at the same time keeping Windows 10 isolated from the potentially harmful activities encountered by the virtual machines.

Internet Trouble Shooting

Problem:

FM Radio station was losing Wifi connection to Internet periodically. Station manager suspected it was the WiFi.

Solution:

Investigation showed the problem was not the major 48-port switch or the POE (Power over Ethernet) WiFi unit. Rather, the problem was in Comcast equipment. Comcast modem was losing signal to the outside node. With Comcast support determined best course of action would be to replace the modem.

WiFi Printer Not Reachable

Problem:

North Seattle resident with home travel agency could not print from Windows computer to WiFi connected printer.

Solution:

Investigation showed the correct password was used. After examining the router, changed WiFi encryption and printer reconnected and customer was able to print.

Audio Stream for Remote Monitoring

Problem:

Staff of a Seattle radio station were not able to hear the broadcast signal from home because of distance and terrain. Staff wanted ability to monitor broadcast signal and content when out of range.

Solution:

FM receiver and audio server were setup within the broadcast coverage area. Audio from receiver goes into server. Server makes the audio available to staff anywhere they have an Internet connection.

WiFi Printer Not Connected to Network

Problem:

Broadview resident with home office and WiFi printer one day could not print because printer lost connection to network. Macbook Pro was primary computer.

Solution:

Examination determined the correct password was being used. After examining the router, changed a WiFi encryption setting and printer reconnected and all was good.