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The Car Wash Saga
Problem
A Lynnwood, WA car wash lost its Internet connection — and the ability to process payments. This meant a loss of money because the car wash would not operate without payment processing.
Solution
The short story: Upon investigation, it was determined that the information Comcast had given the employee in charge was not the correction information for configuring equipment for a static IP. Once this got resolved the Internet came back on line and created the foundation for fixing the remaining problems caused by a power outage.
Adding WiFi Parental Controls for Seattle Family
Problem
Seattle parents of two teen-age boys want a method to create separate access control methods for each boy.
Solution
The current fiber-to-the-home Internet was reviewed in combination with the ISP-supplied router. It was determined the ISP-supplied router was not sufficient for the needs. Research as done to find the router with parental controls. The family ordered the router and follow-up service was provided to setup and configure the new router.
Reconfigure Obihai VoIP adapter after customer messed it up
Problem
A Seattle, WA customer inadvertently reset his Obihai VoIP adapter. He could not get it to work again with the VoIP service.
Solution
The customer contacted Networkfixes, which recommended a course of action, which was implemented and the connection to the VoIP service was regained.
Reduce phone cost in Louisville, Kentucky
Problem
A Louisville, Kentucky customer was paying $50-60 per month for a land-line phone. The customer did not use the land-line much, but wanted to keep the number that had been in the family for decades.
Solution
The customer contacted Networkfixes, which explained low cost options. The customer opted for the VoIP (Voice over Internet Protocol) option. Networkfixes researched hardware options and then provided hands-on porting of the existing number to a VoIP service. Once the number was ported into the VoIP service, Networkfixes delivered hands-on assistance in to configure the VoIP account for voice service with the new Grandstream hardware. The customer is now paying about $1.50 per month for phone service instead of $50-60 per month.
Reduce phone cost in Gold Hill, Oregon
Problem
A rural residential customer near Gold Hill, Oregon was paying about $90 per month for a land-line phone. They did not use the land-line a lot, but wanted to keep the number active.
Solution
The customer reached out to Networkfixes, which explained low cost options. The customer opted for the VoIP (Voice over Internet Protocol) option. Networkfixes provided hands-on guidance for porting the existing number to a VoIP service and then provided hands-on assistance in configuring the VoIP account for voice service. The customer is now paying about $1.50 per month for phone service instead of $90 per month.