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WordPress migration from WordPress.com to self-hosted

Problem:

Customer had blog on the free wordpress.com site using a subdomain that was the destination for a domain forward. Customer wanted add his own monetization (instead of the ads wordpress.com added) and this required a move to a self-hosted site.

Solution:

Researched hosting options, set up hosting account, changed DNS in registrar for domain hosting, added SSL certificate, created databases, installed WordPress, exported content from wordpress.com, imported content to self-hosted site. Verified all was working.

Moving Email from Network Solutions to Google G Suite

Problem:

Shoreline resident was unhappy with the email service provided by Network Solutions for his custom domain.

Solution:

Because the user already had a Google gmail account that was working well, using the email service available in Google G Suite made sense. A two-step process was implemented: move the domain into the Google Domains registrar and then signup for G Suite and setup the custom-domain email. As a part of the process provided the customer with narrated step-by-step procedures to create the custom email.

Boot to Alternative Operating Systems

Problem:

Customer wanted to insure the safety of his Windows 10 machine while conducting certain (legal) activities on the web. Some research would potentially expose a computer to viruses and malware.

Solution:

Two methods were implemented for the customer:

1. A bootable USB stick was created that allowed the customer to boot into a light-weight Linux operating system. This took the Windows 10 operating system completely out of the picture, preserving Windows 10 for his personal use.

2. Virtual machines were installed using Windows 10 as the host. This allowed the customer access to Windows 10 simultenously with the virtual machines and at the same time keeping Windows 10 isolated from the potentially harmful activities encountered by the virtual machines.

Internet Trouble Shooting

Problem:

FM Radio station was losing Wifi connection to Internet periodically. Station manager suspected it was the WiFi.

Solution:

Investigation showed the problem was not the major 48-port switch or the POE (Power over Ethernet) WiFi unit. Rather, the problem was in Comcast equipment. Comcast modem was losing signal to the outside node. With Comcast support determined best course of action would be to replace the modem.

WiFi Printer Not Reachable

Problem:

North Seattle resident with home travel agency could not print from Windows computer to WiFi connected printer.

Solution:

Investigation showed the correct password was used. After examining the router, changed WiFi encryption and printer reconnected and customer was able to print.

Audio Stream for Remote Monitoring

Problem:

Staff of a Seattle radio station were not able to hear the broadcast signal from home because of distance and terrain. Staff wanted ability to monitor broadcast signal and content when out of range.

Solution:

FM receiver and audio server were setup within the broadcast coverage area. Audio from receiver goes into server. Server makes the audio available to staff anywhere they have an Internet connection.

WiFi Printer Not Connected to Network

Problem:

Broadview resident with home office and WiFi printer one day could not print because printer lost connection to network. Macbook Pro was primary computer.

Solution:

Examination determined the correct password was being used. After examining the router, changed a WiFi encryption setting and printer reconnected and all was good.

FM Radio Station Network Issues

Problem:

A new Seattle FM radio station needed several network jobs done, including:
a) Get two high-end automation computers on the Internet — but isolated from other computers in the station — so manufacturer could have remote control for troubleshooting and tutorials;
b) Move access point
c) Identify problem with voice messages not being sent via email from the VoIP phone system.

Solution:

a) Installed and configured new, additional router to accommodate the two automation machines so those machines were on separate LAN from other station computers; tested with manufacturer that remote support connection worked;
b) Relocated cloud-based access point to more optimal position based on actual usage locations by staff and visitors
c) Determined that messages were being sent and that the email delivery of voice messages was within the organization’s own mail service, not in the VoIP service. Set up an intermediary account on different service that 1) allowed easier visual checks that email with voice messages were being sent and 2) forwarded the messages on to the intended email account. The setup allows a middle set to see if messages are being sent and also as a backup.

Solving Google WiFi Mesh Problem

Problem:

Seattle penthouse resident complained that his Google WiFi mesh system was not working right. He was still experiencing dead spots throughout the unit.

Solution:

Examination of the site and the units revealed two problems: 1) units were not optimally placed and 2) at least one of the mesh units was not a part of the mesh.

Units were repositioned for better radio connections and reconfigured to insure all units were a part of the mesh.

Track Down Internet Connection Issue in Small Business

Problem:

Seattle small business was experiencing no Internet connection via Comcast on some devices.

Solution:

Checked various devices along path to Internet to isolate problem. Discovered the Comcast router had lost connection to the Comcast DNS (domain name servers) through no fault of the small business. Corrected problem by reconfiguring Comcast modem to connect to DNS.