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Test and Assess Internet on Remote Land Near Ellensburg

Problem

A couple purchased 40 acres of remote land that looked down on Ellensburg, WA. The couple wanted to know what Internet options would be. Starlink is an option, but expensive and not conveniently portable.

Solution

A visit to the site with various portable Internet devices on AT&T, Verizon, and T-Mobile confirmed there was service for each. Various tests were done to determine best connection and throughput as a preliminary basis for eventual selection of service.

Transfer Internet Service from Comcast Cable to Comcast Fiber

Problem

A health care clinic moved to a new facility and took their existing Comcast cable service with them. (See previous post on this. The cable connection was temporary until Comcast fiber could be installed. Comcast damaged the first fiber that was pulled. After a second fiber was pulled, Comcast failed to installed necessary equipment for the clinic to plug into. Comcast was advised of this. After the proper equipment was installed, Comcast failed to properly communicate the correct settings for the new EdgeRouter that would be installed.

Solution

Comcast problems were referred back to Comcast for fixes. During the fix time a 10-port Ubiquiti EdgeRouter was obtained and tested. This was then put in place in the clinic. A mini-pc was connected to the EdgeRouter to run and log speedtests (along with associated data) every hour. After several days of logging that showed consistency and stability, a time after business hours was set to switch from cable to fiber. The changeover went without flaw, including about 12 networked printers.

Restore Configuration on VoIP Adapter

Problem

A Seattle, WA customer had an Obihai VoIP phone adapter. While configuring a second VoIP adapter the customer got confused about which phone was connected to which adapter and mistakenly reset the first working adapter back to factory defaults. This wiped out all his settings for his own VoIP phone service. Because of the age of the Obihai adapter, it could not longer be configured through the ObiTalk.com web portal.

Solution

Once the Obihai model and VoIP service were determined, research was done for a manual way to configure the Obihai adapter. A manual method was found and performed, restoring all phone services.

Change settings in Windows Computer for LAN access

Problem

Customer had several Windows computers in the same Local Area Network that he wanted to move files to and from. One computer could be seen by the other computers, but those computers could not read files from or write files to this one computer.

Solution

Permissions and security settings were reviewed and changed to allow all computers to have read and write access to the intended computer.

Create Backup To Flakey Comcast Internet in Buckley, WA

Problem

A Buckley, WA customer’s Comcast Internet connection frequently goes down — and almost always when needed — during late-night work.

Solution

After assessing the situation, including customer’s finances, a low-cost backup alternative was identified and implemented. This included selection of a (wireless) Internet Service Provider and selection of appropriate hardware for the home office network. From the customer: “My [Comcast] Internet access failed at 01:50 this morning. I switched to the backup you recommended and downloaded 4.0GB until 02:39. Xfinity was still down when I went to bed. Thank you for the backup plan, it worked great.”