Customer’s Windows computers were running slow. We did an analysis and scans and determined the computers were infected with malware.

We backed up data, reinstalled the operating system, and then restored programs and data.

Additionally, we installed a new wireless network printer to work with the revived computers.

Customer then reinfected computer by not paying attention to what website he was on when downloading. What he thought was the right website was not and the program he downloaded and installed, reinfected the computer. We cleaned up the computer again. And, we provided additional instruction to educate the user on how verifying that he is on the right site before downloading.