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Problem:

On Queen Anne, printer was not printing on pages being ejected from printer. Customer was convinced the wifi-connected printer was having a wifi-related problem.

Solution:

Through various testing, determined that wifi was not the problem. Rather, an internal problem in the printer. All devices connected via wifi were checked for speed and reliability, which further substantiated the the problem being in the printer.

Problem:

In an extended house in Medina three tablets and an Amazon Echo were not connecting to the Internet despite the owner’s attempt to use a Netgear EX2700 – N300 WiFi Range Extender.

Solution:

Investigation determined the Netgear extender was defective. A different brand and model was put in place. Additionally, modifications were made to the source router to streamline the addition of the new extender.

In the end all three tablets and the Amazon Echo were connected to the Internet through the extender.

The home owner was provided with some instruction on how to talk with the Amazon Echo for best results.

Additionally, connecting one of the tablets to a bluetooth speaker provided additional relief to the home owner, who had been very frustrated that nothing would connect.