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Problem:

Broadview resident with home office and WiFi printer one day could not print because printer lost connection to network. Macbook Pro was primary computer.

Solution:

Examination determined the correct password was being used. After examining the router, changed a WiFi encryption setting and printer reconnected and all was good.

Problem:

A new Seattle FM radio station needed several network jobs done, including:
b) Move access point
c) Identify problem with voice messages not being sent via email from the VoIP phone system.

Solution:

b) Relocated cloud-based access point to more optimal position based on actual usage locations by staff and visitors
c) Determined that messages were being sent and that the email delivery of voice messages was within the organization’s own mail service, not in the VoIP service. Set up an intermediary account on different service that 1) allowed easier visual checks that email with voice messages were being sent and 2) forwarded the messages on to the intended email account. The setup allows a middle set to see if messages are being sent and also as a backup.

Problem:

Seattle penthouse resident complained that his Google WiFi mesh system was not working right. He was still experiencing dead spots throughout the unit.

Solution:

Examination of the site and the units revealed two problems: 1) units were not optimally placed and 2) at least one of the mesh units was not a part of the mesh.

Units were repositioned for better radio connections and reconfigured to insure all units were a part of the mesh.

Problem:

Seattle small business was experiencing no Internet connection via Comcast on some devices.

Solution:

Checked various devices along path to Internet to isolate problem. Discovered the Comcast router had lost connection to the Comcast DNS (domain name servers) through no fault of the small business. Corrected problem by reconfiguring Comcast modem to connect to DNS.