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Problem

Comcast customer was paying for about 400 megs down for speed. Speedtest results showed only about 234 megs down. Wi-fi in the three-level house was not as good as it could be.

Solution

By isolating different segments of the network in the house and swapping equipment, the slow down was determined to be the TP-Link router. A test router brought speeds back up to 400 megs or more for download.

For wi-fi customer was using Orbi mesh units. Because customer had ethernet port on all levels of the house in various rooms, recommendation was to replace Orbi devices with mesh units that could each be connected by ethernet so that each unit, one per floor, could act as a gateway. This would eliminate hops and increase speed.

Problem

Computer connection via WiFi was slow and at times dropping. Bad WiFi was suspected.

Solution

An analysis of the network and computer revealed that the computer was sharing the same LAN IP number as another computer on the same network. The computer was reconfigured to acquire a LAN IP number via DHCP (rather than the static IP it was set to). Once the computer was reconfigured and rebooted, WiFi connection became stable and speed went back to normal.

Problem

Advocacy organization was considering a move to a new location. The organization wanted to know a) networking options and b) phone options.

Solution

An on-site visit established a slow-speed WiFi provided by building management. Ethernet cable provided about eight times more speed. Hardware suggestions were provided to take advantage of the faster ethernet connection. The organization was paying about $110/month for phone service. By switching to a VoIP provider, the organization is going to reduce the monthly bill to $5 or less per month. Help was provided for porting the number and then configuring the VoIP service.