Synology NAS install for remote backup

Problem: Customer wanted personal backup outside the house. Customer had access to a non-home site with power and Internet for the Synology NAS (network attached storage). Customer wanted Synology assembled, configured, connected, and tested. Solution: Assembled the...

Comcast and Netgear R6220 and Roku

Problem: Seattle resident on Alki Ave SW was having problems getting Netgear R6220 router to work with Comcast. This in turn prevented computers, smart phones, and Roku from connecting to Internet. Solution: Connected to the Netgear R6220 router, installed updated...

Ending Connectivity Frustration

Problem: Lynnwood resident was frustrated with computer, printer, and WiFi problems. Solution: Worked through each problem one at a time to reconfigure and then provide educational guidance to the user. Verified along the way that the user was using 5Ghz WiFi band...